Welcome to EKNAP!!!
I. EKNAP has a very flexible Return & Exchange policy. If you/your customer is not satisfied with your product/order, you can easily request return/exchange the product. However, there are a few basic rules for return/exchange:
A. Customer will bear the delivery cost for return and exchange
I. We accept the request if there is a mismatch in quality, size, color, or design an item/parts is missing/damaged/wrong
II. The product has to be in original and unused state
III. Request has to be raised within 3 days of delivery
B. Customer will bear the delivery cost for return and exchange
I. If the ordered product and the delivery product is same, still seller request to change the product
II. The product has to be in original and unused state
III. Request has to be raised within 3 days of delivery
C. NO return and exchange is allowed
I. If the product has been used or damaged after delivery
II. Request has been made after 3 days of delivery
III. Discounted/clearance/bulk sale product
2. If the order is cancelled without any reason 1 hour after placing, a restocking fee will be applicable.
3. Money refund is only allowed if EKNAP is unable to exchange or deliver the ordered product
